Contact our team
Our support team is here to help with any questions about your account, deposits and withdrawals, technical issues or general feedback. We offer fast, practical assistance via live chat, email and phone so you can get back to playing quickly. If you need help updating KYC documents, checking bonus balances or resolving payment queries, reach out and a member of the team will assist you promptly and professionally. Security and privacy enquiries are handled with care.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, typical reply within minutes) |
| General enquiries | [email protected] (email replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner team replies Mon-Fri) |
| Phone | +1 647 312 4986 (English support, available 24/7 for urgent issues) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 EST |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your account ID, up-to-date contact details and a brief description of the issue. That helps us avoid delays and respond with the right information quickly.
Submit your enquiry
Response Time
Support Response Times: We aim to respond to support requests promptly. Most inquiries are answered within one business day. Some issues that require additional verification, payment checks, or account reviews may take longer depending on their complexity and the information needed. If more time is required, we’ll keep you updated with progress and next steps.
Feedback
We welcome your feedback, suggestions or ideas to help improve the site. Share anything from feature requests and bug reports to suggestions for promotions or payment options. We review every submission carefully and use what we learn to improve the service, fix issues and refine the user experience. Your input really helps shape future updates.